Park Concierge
Spend less time on your phone in the parks. RopeDrop's Park Concierge watches the Lightning Lanes you book and moves them to better times automatically, for your whole party — using Disney's officially supported Friends & Family feature. Beta testers can also turn on Auto-book new Lightning Lanes (Beta): when a slot opens for a ride on your list, we book it for you — or ask first. We never ask for your MyDisney password — we send you a Friends & Family invite inside My Disney Experience, and you tap Accept.
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Open full screenHow does the Friends & Family connection work?
You give us your MyDisney email and your name exactly as it appears on your Disney account. Our service account (loading…) finds you with Disney's own "Add a Guest" search and sends you a Friends & Family invite. You accept it in My Disney Experience, and Disney links the two accounts. From then on our service can see your plans (the same way any Friend or Family member does) and move your party's Lightning Lanes to better times — and, only if you turn on Auto-book (Beta), book new ones. We never see or store your Disney password — we connect only through Disney's own Friends & Family.
What's the difference between upgrades and Auto-book (Beta)?
Upgrades are what every Concierge customer gets: we watch the Lightning Lanes you book and move them to better times automatically. You choose whether we only ever move them earlier (the default) or may also move one into the times you set for that ride, even if that's later.
Auto-book new Lightning Lanes (Beta) is an extra for invited beta testers: when a slot opens for a ride on your list, we book it for you — or ask first (the default). Because it's in Beta, an attempt can fail or come out differently than planned, and a failed or wrong attempt can use one of your Lightning Lane selections until you change it in My Disney Experience. You can turn it off anytime.
Can I use Auto-book without letting you move my existing bookings? Yes. Once Auto-book is on, choose “Leave my existing bookings alone”: we never change a Lightning Lane you already hold, and only add new ones from your priority list, asking you first. To stop everything, untick “Move my Lightning Lanes to better times” — that turns off both upgrades and Auto-book.
Which ride does Auto-book try next? By default, the one you ranked highest. If you'd rather it try the closest ride on your list, choose “The closest ride on my list”: we measure walking time from the last Lightning Lane you rode (we don't use your phone's location), and your ranking breaks ties. It only ever chooses from your list, and until you've ridden something that day it uses your ranking.
What do you store, and for how long?
So Concierge can work, we store your party's names, your My Disney Experience email, and your plans and Lightning Lane bookings. You can disconnect anytime, and we delete that data 30 days after you disconnect — or right away if you delete your RopeDrop account. Details in our Privacy Policy.
Why an invite instead of my password?
Disney's Terms of Use explicitly permit Friends and Family to book experiences for each other. Sharing your password with a third party would violate those terms and is never safe. A Friends & Family connection is how Disney itself lets someone else help manage your plans, and you can remove it at any time.
I didn't get the invite — what now?
The invite usually arrives within 15 minutes. Check My Disney Experience → Profile → Family & Friends List, and your email (including spam). Make sure your Disney profile lets others find you by name and email, and that the name you entered matches your Disney account exactly. Still nothing after an hour? Email [email protected] with your MyDisney email and we'll connect you by hand.
How do I disconnect later?
Use the Disconnect the concierge button above once you're connected — that stops us booking on your behalf immediately. To fully cut off access on Disney's side too, also open My Disney Experience → Profile → Family & Friends List, find the helper account, and tap to remove it (the button will show you its exact name).
Someone else in my party has their own Disney account — how do they link?
Each adult who manages their own My Disney Experience account generates their own 6-digit linking code — you can't do it for them. To save yourself a phone call, send them our short walk-through: it shows exactly which buttons to tap and how to send their code back to you.